Shipping Policy

Last Updated: June 2026

Welcome to Mallick Agro Store. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, sales events, or unforeseen circumstances, processing times may be extended.

2. Shipping Coverage

We currently ship across most locations in India. Delivery availability may vary depending on the courier service coverage in your area.

3. Delivery Time

Estimated delivery times:

Metro Cities: 3–7 business days
Other Cities and Towns: 5–10 business days
Remote Areas: 7–15 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Free shipping offers may be available on selected products or order values.
Shipping fees are non-refundable once an order has been dispatched.

5. Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where available).

Customers can use the tracking information to monitor shipment progress.

6. Delivery Attempts

Courier partners will generally make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Customer unavailability
Refusal to accept delivery

The package may result in its return to us. Additional shipping charges may apply for re-shipment.

7. Inspection Upon Delivery

Customers are advised to inspect the package immediately upon delivery.

If you receive:

A damaged package
A missing item
An incorrect product

Please contact us within 5 days of delivery with clear photos or videos for assistance.

8. Live Plants and Bulbs Shipping Disclaimer

Our flower bulbs, plant bulbs, seeds, and gardening products are packed carefully before dispatch.

However:

Minor cosmetic variations may occur during transit.
Plant growth, germination, flowering, and survival depend on environmental conditions and customer care.
Germination or flowering cannot be guaranteed and is not covered under shipping claims.

9. Delayed Deliveries

While we strive to ensure timely delivery, Mallick Agro Store is not responsible for delays caused by:

Courier service disruptions
Natural disasters
Severe weather conditions
Government restrictions
Public holidays
Events beyond our reasonable control

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Mallick Agro Store will not be liable for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

11. Lost Shipments

If your tracking information shows unusual delays or a lost shipment, please contact us. We will coordinate with the courier partner to investigate and provide a resolution.